Difficult Clients
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Jan 14, 2012
Vio M.
How do you handle pressure? When your client wants to do certain things herself (her eyebrows, lips etc) and you can't say "no"..especially celebrity clients...What do you do? :-))
Jan 14, 2012
Jeanine H.
I let them do it. Some clients are very particular with certain things and they just won't be happy unless they tweak themselves. So I smile and say, "I totally understand. Show me how you do it." Then, if there's anything to fix I will do that discreetly as I finish the rest of her makeup.
Jan 14, 2012
Soma S.
^agreed! It's not just about making them LOOK good, it's about making them FEEL good!
Jan 14, 2012
Courtney A.
If they would rather do it themselves I would rather have them do it themselves because odds are they wont be happy with how you do it. It can be frustrating to have a client who basically wants you to do things exactly how they would do it themselves because it's difficult to achieve, so I would be happy to have them do it!
Jan 15, 2012
Jessica S.
Vio thank you for posting this topic as I have wondered the same thing. I have had a couple of difficult clients in the past. I even doubted my skill when it first happened.
Jan 15, 2012
Maria O.
I have been booked to do men's grooming for a celebs and when I arrive to set for filming they say they only want a face cream and shine control no makeup and I know they need concealer etc but I do whatever they ask because they pay for the experience. Sometimes, even though I know as an artist, that my way of doing it would be more flattering, its all about them, making them feel special (they are used to it) and alsobeing able to step back and say okay....im not going to be a diva, i will let them do what they please. 80)
If it is a paid client job, especially a celeb, then I would let them tweak whatever they want, if it is a model....she should have no say so and do what photog, stylist and you have already discussed. However, if a model or client brings their own makeup because they have sensitivities etc, then i use that to please them.
Jan 15, 2012
Carmella P.
I usually ask the client if she would like to curl her own lashes. It's just a courtesy because some people can be extra twitchy and some people are really scared of that. 9/10 times my clients choose to do it themselves which I respect. I would never get my own makeup done but if I ever did, I would want to curl my own lashes. Also, when doing eyeliner on the water line, I ask the client to take a deep breath and look up. It usually helps especially if they are people who don't usually wear makeup. And yes I agree with Maria. If it's a paying client, I usually ask them to take a look at the makeup (before I do mascara/falsies) and see if they like it. If it's for a shoot then I would ask the photog/creative director. There was one photo shoot I did as a favor to the photographer and I couldn't stay on set for the whole shoot. Later on I see that they added blush and changed the lip color. I was a little bit upset because that's not how I would want my work to be represented as this shoot was just for trade (in exchange for photos) but other than that I like to talk about the service with the client and ask them about the look/occasion. I also ask how their makeup routine is. People who usually do their own makeup on a daily basis have trouble trusting makeup artists with their faces and they usually are doubtful of why you are doing what you are doing. I usually walk them through it and explain my process.