Please Do Not Use Garnier Blow Dry Perfecter Kit!!

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Mar 16, 2013

Alli W.

This is the complaint I sent in to "pissedconsumer.com" and I have also contacted the company numerous times to no avail. I'm not the only person who has experienced this and a friend of mine who owns her own salon said a client used it and her hair is "jacked." Not much they could do. See what happened to MY hair.

I purchased the Garnier "Blow Dry Perfector" kit that claims to keep your hair sleek and easier to blow-dry for up to 7 washes. Here's just the tip of the iceberg that Garnier received from me as a complaint.
1.) The smell. The instructions say "there may be an odor" but that's got to be the understatement of the CENTURY. In fact, if you've got a weak stomach, I would think this stuff would make you vomit. It smells like a mixture between rotten eggs, sewer water, and pickle juice --I'm not exaggerating. This should have tipped me off that this stuff wasn't as "gentle" as it claimed to be, but I just wrote it off and used the 20-minute serum as directed.
2.) "The ruining"
When it finally came to rinse it out, I realized not only did my hair feel dryer, it felt coarser. I just thought "Okay, there's no way this could be real damage, it says in the instructions it's NOT a chemical-straightening system... Maybe once I condition it and put the blow dry cream in it will be fine." So I rinsed it out, conditioned, and applied the blow dry cream as directed. I began blow drying my hair with a round brush as recommended for a smooth blowout, and by the first piece of hair I knew something was horribly, TERRIBLY wrong. My hair was puffing up and breaking off like I had bleached it over 5 times in a row. It also took out my hair toner I put in to keep it from turning yellow! I couldn't believe it! Completely panicking and flabbergasted, I ran upstairs to my bathroom and quickly shampooed and conditioned this garbage out of my hair and then applied a conditioning treatment which ended up not being enough.

3.) Had to get it professionally "fixed." It won't be the same for a while --So 2 days after the debacle, I had to get my hair professionally conditioned and they had to cut so much out of my hair that it looks butchered. I went to the best hairstylist in my town and there wasn't much she could do. She wouldn't even heat-style it because she was terrified my hair would melt. My ends, when wet, looked like clear Chinese noodles. It was appalling.

I'm NOT new to haircare. I'm a hair and makeup artist for my photography company and I do them both very well. I've tried all kinds of products from the serums that are $50/oz. to Suave $2 shampoos and I have never, EVER had a haircare product screw up my hair to such BIBLICAL proportions. In fact, I can't even think of one that has done anything like that at all! I've even used OTC bleaching kits and nothing like that happened.

So, in total, even though I got the kit on clearance (also should have tipped me off) here is what I lost:
-Garnier Kit: $5.00+6% tax=$6.50
-30 minute deep conditioning treatment at salon: $30.00
-trim that turned into a cut: $10.00
-tip: $10.00 (Over 15%, yes, but they all treated me like a human being instead of scolding me for using something like that and knocked down their prices because they felt awful for me.)

Garnier products have always been sub-par in comparison to other haircare products. From their finishing products being too heavy, greasy, or "gummy" in the hair, to their hair color not performing any differently from discount brands. The ONLY Garnier product I will ever continue to purchase is their moisturizing gel that is a clear knockoff of Clinique's Moisture Surge. Besides that, never again.

Mar 16, 2013

Alli W.

Here's what the product looks like, just so save you from picking it up!

Mar 16, 2013

Pamela F.

Omg you poor thing.thanks for the warning.I'm glad it takes ages for scotland to get products as it means I havnt seen it to buy it!! hope all goes well for you.xx

Mar 16, 2013

Kelsey V.

Wow... so sorry that happened! Thanks for the warning!

Mar 16, 2013

Kelsey V.

Wow... so sorry that happened! Thanks for the warning!

Mar 16, 2013

Sophie W.

Wow...that's so sad!! At least you got to a try a new haircut!

Mar 17, 2013

Eileen A.

Thank you so much for the warning!!!

Mar 17, 2013

F F.

Thanks for the heads up! I hate when new thugs come out and they aren't promising as they say they are.. But good to know about this and if I had frizzy hair I prob woulda bought it!

Mar 17, 2013

F F.

Oops Things* lol

Mar 17, 2013

Coralea M.

I had that same exact problem two years ago, they should put the warning that says not to use on chemically processed hair on the outside of the box insted of on the instructions inside the box!!

Mar 17, 2013

Stefanie M.

Wow!! I am so sorry this happened to you :( I won't touch that stuff with a ten foot pole.

Mar 17, 2013

Desiree M.

I'm sorry:(:(:(

Mar 17, 2013

Emily W.

Wow that really sucks! I think your new haircut is super cute though, if it makes you feel any better. :/

Mar 17, 2013

Esperanza C.

I've heard similar stories about this product. During deployment we used to get donations of products and I saw this inside one of the bins but a friend saw me reading the box and she warned me not to do it. Good thing I listened. :)

Mar 18, 2013

Amber H.

Your face looks soo sad in the pic. I've never been a fan of there stuff. this post just confirmed that. sooo sorry :(

Mar 18, 2013

Jennifer P.

Oh my god, I'm so sorry you had to go through that. :( Thank you for posting this though because I have been tempted MANY times to try this product, and my hair is a bleached, damaged, delicate mess and would never have survived this product! I feel so terrible you had to deal with this.  :(

Mar 18, 2013

Kristina C.

Yeah their stuff that was supposed to help grease made it a lot worse after it. Now I'm going to have to get cleansing stuff and more stuff to help.