UD Sale

Aug 25, 2011

Wendy G.

I ordered my stuff the 18th, so pretty early on, and I have yet to even get a shipping confirmation email, definately calling at 10 -.- they already took the money out of my account! At the very least I should have gotten an email letting me know my order would be delayed.

Aug 25, 2011

Jordan T.

I hate to say this ladies.
But this is one of time I'm defos happy I decided to wait on placing my order!!
Looks like I'll be going to get all 6 of the new Limited Edition Wet n Wild Color Icon Trios from the Dream Weavers Collection after all!!

Aug 25, 2011

Wendy G.

.... Sorry but what does that have to do with the Urban Decay sale?

Aug 25, 2011

Dani M.

They really should have prepared for this. The only time I order stuff online is when there is a sale and this is the worst wait experience ever! I've never been charged for my stuff that hasn't been shipped either. If my stuff does not ship by tomorrow I'm calling to canceling and they better give me a full refund.

Aug 25, 2011

Wendy G.

I called to ask about it, and the lady just told me that everything was in my order and it should be shipped in a couple of days... I did order a lot of stuff, but at the same time I hate that they've taken the money out of my account already. I can definitely wait, I just wished they would have sent me an email telling me the orders were backed up!

Aug 25, 2011

Rachelle R.

I received an earlier order last week & everything was there. Received another package today (for my mom) & 3 items are missing from the order. It's missing a liquid liner, lipgloss, & a loose pigment. Sent them an e-mail about it earlier, but you girls are def right about Urban Decay seeming to have oversold a couple items. If they don't reply, I'm giving them a call tmo. Anyway, good luck to you girls with your orders! 

Aug 25, 2011

ashley h.

wendy; i ordered on the 18th too & just called earlier. she gave the usual big sale/we're freaking out speech, saying they're working over this weekend for it. so i asked if they had ran out of any products. she said they ran out of a loose pigment i bought, but it should still ship. i asked why they were "restocking" items on the site & she said she didn't know they were using a new program.

i just want my lash curler & the vegan palette i ordered. they can refund the rest if they want, i just had to spend a few bucks to get free shipping. :p

Aug 25, 2011

Wendy G.

I spent 90ish and i didn't even get free shipping -.-
I figured it was because they were all sale items, but seriously seeing as how I didn't even get my free shipping, they should have at least shipped out my stuff already! I'm calling to complain about the fact that I didn't get free shipping!

Aug 25, 2011

ashley h.

wendy, when you were checking out, did you change your shipping to USPS? i was confused why it wasn't giving me free shipping at first.

Aug 26, 2011

Wendy G.

Probably not, I've never had to manually change my free shipping though, this sucks! I actually like getting the USPS shipping, it usually means I don't have to sign -,- maybe since they haven't shipped it out I can get them to change it!

Aug 26, 2011

ashley h.

i'd definitely call & give it a try. i know when i saw you had to change it i thought it was a bit sneaky of them to do that. :p

Aug 29, 2011

ashley h.

bump. has anyone heard anything or has anyone's order statuses changed?

Aug 29, 2011

ashley h.

i just about called their corporate number & going to tell them where to shove their stupid phone system when somebody finally answered. everytime i'd call, it'd ring, then redirect me to the main menu, then sometimes it'd say they were busy, then sometimes it'd just go to a busy tone. WTF!

anyhoo, order placed 8/18 & the guy said my package was shipped today, with everything in it & the system should update soon to reflect that. i just want my stuff. *sigh*

Aug 29, 2011

Wendy G.

I had to pay for shipping because I ordered nail polishes, called to complain about delayed shipping, got my shipping refunded, but I had the same problem calling when I tried a couple days back, probably because they're getting tons of calls of people complaining. I ordered the same day as you so hopefully my stuff will get here in one piece :(

Aug 30, 2011

ashley h.

OMFG @ terra. i have no words that are beautylish appropriate to say. i'm sorry. ):

Aug 30, 2011

ashley h.

definitely let us know what they say!

Aug 30, 2011

Wendy G.

@Terra, I'd say keep everything how it came and take pictures for evidence, more then likely they'll refund you the money and just tell you to send them back the stuff, hopefully they don't give you any trouble about it! And I just got the email saying my order shipped!

Aug 30, 2011

Yasmin K.

@Jennifer - message UD on their Facebook and let them know if you don't hear back from them within 24 hours that you'll be filing a complaint with your credit card company for a full refund.

Aug 30, 2011

Dani M.

I told them last week if my order was not sent out by friday I was going to cancel my order. As soon as I woke up on Friday I got a notice the my kit was shipped. I got it today finally! I hope everyone gets their stuff or a refund. What a big mess!

Aug 30, 2011

Demitra B.

I was so excited for that sale. I made two orders because I didn't feel like I got enough the first time around. I went out on a limb and bought nearly every shade of cream shadow they had. For $3, why not? But some of the reviews on this amazing site have assured me I made a good decision. I got one of the shipments today and am in love with the matte shadow in Electric. I had the same shipping delays but after all this I think it was well worth the wait. Expect some reviews when I get my next order an a few days :)

Aug 31, 2011

ashley h.

finally the usps tracker says it's out for delivery so i guess i'll see if all my stuff is in tact when i get home from work tonight. now today will drag on forever!

Sep 1, 2011

ashley h.

no actual receipt in the box, but all my items were accounted for & undamaged.

any updates terra?

Sep 1, 2011

Erica S.

I didn't get a packing slip with my order but it came last weekend. I was short like 1-2 items but I noticed the difference was already credited back to my credit card! I also got an email from UD saying that they were really sorry for the overselling of their sale items and that to make up for it they were giving me a $20 gift card and free shipping on my next order. Honestly, I didn't even check to see which items were missing. ><'

But everything I've gotten so far is intact and good to go. I'm excited to try the stuff!

Sep 1, 2011

Erica S.

Okay, I just checked, I was short one Matte eyeshadow (can't remember what shade) and that's it. So I was only short 1 item.

Good luck getting a refund or new items, Terra!

Sep 9, 2011

ashley h.

lisa i hope your order turns out okay! i wouldn't order from them this late in the game since their products keep going in & out of stock. unless they really do have more, then i'm mad because i missed out on the electric i wanted. >:O haha.

jennifer; i hope you find your shadow. good idea posting it here. i ordered an extra graffiti pigment if anyone wants it. i might see if i can exchange it if i send my revolution eyelash curlers back.