Returning something to MAC, quick question.
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Aug 1, 2013
Emily P.
Hey girls,
I bought something when I was out of town at MAC, but ended up not liking it. This MAC counter was located in a Dillards, whereas my regular MAC counter is in a Macy's. Does that matter when I return a product (that there are located in different department stores)? Just wanted to check before I spent the time going over there!
Also, when I return it, can I just get store credit to put toward a different lipstick and just switch them out since the lipstick I bought, Angel, is not working for me for some reason (even though I had high hopes for that specific color!)?
Aug 1, 2013
Safia A.
You can return it to any MAC store, it doesn't have to be the same location
Aug 1, 2013
Safia A.
And for your second question um I'm pretty sure you can switch it to anything else in the store if its the sane price and if not you have to pay the difference.
Aug 1, 2013
Jacquie W.
If you bought it at Dillard's you have to return it at Dillard's, same goes for Macy's. if its a freestanding Mac you can return it at any one of the Mac stores.
Aug 1, 2013
Naomi S.
You can return it.
they can't use your receiot obviously. but mac is mac.
Aug 2, 2013
Rosanna B.
I believe Mac keeps track of your purchases no matter where you buy (freestanding and department stores) but not sure if they can process a return from another department store, they might let you exchange though! Doesn't hurt to ask.. Why don't you try calling the store?
Aug 2, 2013
Rosanna B.
^^ as an afterthought, they would keep track if you've provided them with your email address, of course.
Aug 2, 2013
Gabbie M.
If you purchased it at Macy's you can return it to any Macy's , and Dillard's to any Dillard's. But you cannot return or even exchange to a different department store from the one you purchased. If you purchased at a freestanding MAC you can return to any freestanding MAC, but not department store.