NYX 12 YEAR ANNIVERSARY SALE!!!
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May 15, 2011
Linda D.
12PM pacific time so we still have about 45 minutes left.
May 15, 2011
Linda D.
Is anyone else refreshing the nyx site like crazy? lol
May 15, 2011
Amanda L.
website isn't working for me at the moment :( hopefully there will be less traffic in a couple hours!
May 15, 2011
Latia C.
I've stopped refreshing the page. It's annoying that it's not up when they said it would be. I think it's a sign I don't need more makeup =(
May 15, 2011
Casey S.
yeah the website hasn't been working at all for me. I wanted to order the new eyeliners anyways which are sold out on NYX so I'm ordering them off another website.
May 15, 2011
Jessica D.
the site is still down grrrrrr....they should have been prepared or this, too much traffic on their site LOL
May 15, 2011
Casey S.
yeah they promote the heck out of the sale and get all these people excited and they dont have enough bandwidth to support the mass of people trying to give them their money! hahaha.
May 15, 2011
Avi C.
Ok I give up!
May 15, 2011
Latia C.
I'll just get my nyx from the bss or cherry culture. It may be regular price but I know I can still purchase my products. I'm over the sale now.
May 15, 2011
Avi C.
In agreement. Lol
May 15, 2011
Casey S.
Yep I just placed my order on BeautyJoint, I got 4 of the new eyeliners and a few other things!
May 15, 2011
Avi C.
Good price? Never heard of them. Need to check it out!
May 15, 2011
Jane A.
Sucks, they are only shipping to the states on the mainlaind (i.e. not shipping to AK, or HI) =( Altought they say "United States ONLY" and last I checked, AK and HI were part of the United States.
May 16, 2011
Jo J.
Has anyone managed to get through? I've been trying to no avail....With that kind of sale in mind, I think they should have been just a tad more prepared to handle the traffic it would generate on their website.
May 16, 2011
Latia C.
I agree with you Jo. It's crazy; with a big sale like that OF COURSE a lot of people are going to want to buy stuff. There is going to be a lot of traffic. But just blaming the site being down due to traffic when NO ONE is able to even get onto the site is ridiculous. The sale is doing more bad by making people frustrated and angry, than actually making people happy enough to want to celebrate them with them.
May 17, 2011
Casey S.
@Avi This was my first order from BeautyJoint but seriously I love them now. They already sent out my order, they sent me a coupon code for my next order. And the new eyeliners are $8 on NYX and Cherry Culture but they are only $6.99 on BeautyJoint. HECK YES. And they werent sold out of any colors. One of my new favorite places to get NYX products!
May 17, 2011
Yessy R.
I just go to downtown LA when I want some of their products! Picked up three NYX round lipsticks for $1.50 each !
May 17, 2011
Jamie D.
I couldn't get on the site at all.
@Yessy where is that store in Downtown?
May 17, 2011
Yessy R.
They carry them in random little shops in the Fashion District. You can go down Santee St. and you'll have more luck looking in the perfume shops, that's where I get my NYX stuff. But no one shop in particular. Good luck!.
May 17, 2011
Jamie D.
LAs fashion district is hilarious after seeing NYs lol. That's awesome; I'll check it out!
May 17, 2011
Tiffany H.
Did anybody get anything from the 1.20 sale? The websites down all day how cud we order.
May 17, 2011
Amanda L.
Ended up getting my order through but IT WAS THE BIGGEST PAIN IN THE BUTT EVER. Every page took 2-5 mins to load once I got everything in my cart after a couple hours THEN someone stuff appeared and all my stuff was gone! So I put everything in my cart again, and spent a good 4 hours refreshing the checkout page till I FINALLY got through. Luckily I was able to do this while at work...but I am never joining in on one of their sales ever again.
May 18, 2011
Alyssa B.
Seems like NYX Cosmetics has really stirred the pot in the make-up junky world.
As many of you may know, NYX was celebrating their 12 year anniversary on Sunday, May 15. Supposedly, for 12 short hours, almost everything on their site was going to be $1.20. How could anyone pass up such a deal? I waited anxiously for NYX to announce their site was up and running, because they kept making announcements on Facebook and Twitter that they were having difficulties, but the site would be up and running soon. The sale was first come first serve, and it seemed like a frenzy of beauty lovers logged on to the site when it was first announced up and running. The sale was first announced to be held from 5pm PST to 5am PST. There was no limit to how many items you could buy, however, you could not purchase more the 2 of the same item in the same shade. Interestingly, many of their new products were removed from the site The sale was limited to sales in the US, and paypal was not an option. Orders were to be placed online only, and no phone orders were allowed.
As the site was flooded with traffic, it began to crash. I was never actually able to even add anything to my cart. The site would try to load and load and I never got anywhere. I tried for HOURS. Finally, the site loaded and NYX announced there would be a small extension due to the amount of traffic. However, I still was never able to add anything to my cart. I have heard from many that they were able to add items, but when it came time for them to checkout, the site crashed.
NYX kept making statements like "We know that you are undergoing some tech difficulties, but due to the traffic we ask that you remain calm and patient," on their Twitter account. They also commented "We prepared for this GRAND EVENT, but our dear fans and supporters have managed to swarm our sites and social nets, which is exciting!" Exciting for whom? I'm pretty sure the event did nothing but aggravate customers. This literally created and uproar and customers backlashed with complaints, angry comments, curse words and the alike.
NYX the made another announcement on their Facebook Profile:
To Our Dear NYX Fans,
We would like to thank you for taking part in our 12 Year Anniversary 12 hour shopping event this past Sunday, May 15th! Our NYX team is overwhelmed with joy and thrilled with the massive response that this event has received. Many of you had the chance to shop and purchase your favorite items and we are well aware of the fans that were not able to participate in the event as they had hoped. Our site overflowed with beauty enthusiasts that generated a magnified volume that exceeded our expectations! Our servers were conquered by your beauty pursuit causing our site to collapse. Our team has been striving to perfect our website and server to reassure everyone that this will NOT occur again.
We are very grateful for your support and passion for NYX Cosmetics!
Thank You,
NYX
Customers were instructed to email feedback@nyxcosmetics.com with their problems, and as a "courtesy" NYX would respond with a 50% off coupon code for those unable to purchase during the sale.
They posted this status on their Facebook Account.
Good Morning Beauties! We are getting ready to send over your discount codes! Once you receive them, you will have 7 days to take advantage of your 50% off discount! So go ahead and email feedback[at]nyxcosmetics[dot]com for yours!
Although I have not had time to actually make a phone call to their PR, I did email their feedback address and got this as a response;
Thank you for taking a bit more of your time to write to us about your experience during our sale. Unfortunately due to the surge in traffic many were unable to successfully process orders at the sale price. We are currently offering 50% discount codes as well as free shipping. Please let us know if you'd like one issued for you and we will forward once the codes re ready.
Thank you.
NYX Cosmetics
(picture attained from google images)
I thought the whole point of sending the feedback was in order to get the code... I responded earlier today with a request for the code, but still no response.
From what I have read from angry customers on various social networks, hardly anyone has been able to get through to customer service, customers are not receiving a response from customer service or PR, and coupon codes are not working. Customers have filed complaints with the FTC, the Better Business Bureau, California Attorney General and more. Many have the opinion that the whole sale was a scam, false advertising, a bait and switch, and a ruse to attract more attention to their company. Many beauties have vowed to never purchase NYX products again. But, since the sale, they have gained more Twitter followers and Facebook fans.
I can't say that NYX intended for this to happen, but I am very unhappy with how they are handling the whole situation. Some say their plan all along was to offer the 50% discount to avoid such a massive discount for their sale. And on their website is a note from the NYX team. It is the sorriest excuse for an apology I have ever seen.
What are your thoughts? Anyone out there have a purchase actually go through?
www.izntlifesojuicy.blogspot.com
May 18, 2011
Shelly T.
Go back to the bottom of page 2. Smashley and Amanda L. were able to place orders during the sale. (Amanda had a bit more trouble than Smashley, though.)
I don't believe this sale was a scam at all. There is no hard core evidence that points to them doing this (read: baiting-and-switching or whatever) deliberately; it's just a bunch of people ready to believe the worst as society as a whole has forgotten (conveniently or otherwise) the concept of "innocent until proven guilty". However, as I've said, NYX should've been better prepared, and I don't agree with how they've handled themselves since. At the same time, I also take issue with customers who've not acted in a civilized manner since everything happened, as well as with the conspiracy theorists.
May 20, 2011
Yasmin K.
Looks like NYX raised their prices on some items to offset the 50% code.