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We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and USPS (3-5 business days from order shipment date).
| Order Subtotal | Shipping Charge | |
| Standard Shipping | Expedited Shipping | |
| $0 - $34.99 | $5 | $15 |
| $35 - $99.99 | Free | $10 |
| $100+ | Free | Free |
We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
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Apr 6, 2013
Lucy V.
Try oil. if that doesn't work I would call the company and complain. it probably was a bad tube of mascara.
Apr 6, 2013
Stefani S.
I can't read on the bottle if the remover is for waterproof makeup, but ensure that it is. Also, once you've saturated the cotton ball/pad with the remover, let it sit on your eye for a hit before you try to rub the makeup off.
Good luck! That's really frustrating!
Apr 6, 2013
Katerina N.
Try vaseline...It removes everything...And buy a new eye make-up remover...or rub twice your eyes with a saturated cotton ball..Hope I helped...:)
Apr 6, 2013
Iris H.
Baby oil works wonders for me.
Apr 6, 2013
Leslie S.
I use lancomes, its a little pricey but works pretty good. I also use purity face wash by philosophy, that stuff melts my make up off. but since your in a crisis try the vasoline. its tried and true. good luck!
Apr 7, 2013
Jay M.
Apr 7, 2013
Jay M.
Apr 7, 2013
F F.
Wow that IS bullet proof huh?
Apr 7, 2013
F F.
Maybe it's that mascara that tints your lashes and lasts a week? Omg lol seriously call the company like Angel said if all else fails, like oil ( olive or coconut, or Vaseline)
Apr 7, 2013
Jennifer S.
Mary Kay has the BEST eye makeup remover: :)