We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and USPS (3-5 business days from order shipment date).
| Order Subtotal | Shipping Charge | |
| Standard Shipping | Expedited Shipping | |
| $0 - $34.99 | $5 | $15 |
| $35 - $99.99 | Free | $10 |
| $100+ | Free | Free |
We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and USPS (3-5 business days from order shipment date).
| Order Subtotal | Shipping Charge | |
| Standard Shipping | Expedited Shipping | |
| $0 - $34.99 | $5 | $15 |
| $35 - $99.99 | Free | $10 |
| $100+ | Free | Free |
We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
Our customer service team in the US is ready to assist you.
Monday - Friday
7 AM – 4 PM PT
Saturday
7 AM – 4 PM PT
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Mar 25, 2012
Elisa M.
i don't know about everyone else, but i absolutly love mascara and i can't help it to not put any on because when i remove it i have the feeling that some of my lashes fall...is it just me or it depends on the mascara, or on the remover? thank you xoxo
Mar 25, 2012
Heather H.
Yep! If you rub too vigorously your lashes will be ripped out. I prevent this by using my fingers to gently massage waterproof makeup remover (I find it works faster and easier than regular makeup remover) into my lashes then using a makeup wipe (I use this for my foundation and lips) or a cotton pad to remove the dirty residue.
Jun 5, 2012
Kaylah A.
Try using a bit of baby oil or Olive oil. Even if you put a little on your finger and holdit there for 30 seconds or a minute it will break up the mascara without damage
Jun 5, 2012
Samantha C.
Use cotton pads with loads of oil-based remover and hold the pad for as long as possible before gently wiggling down the length of the lashes. I have done a video on this technique: http://youtu.be/NsJhD2Hx9XU it might help. xxx
Jun 5, 2012
Elisa M.
thank you!! all your help was useful!
Jun 5, 2012
Erica F.
I actually had the opposite result. I used to not remove my mascara besides washing my face. Now I use an actual eye makeup remover and my lashes look fake. And they curl easier.