MAC Pro Palette Waiting List...a little rant by me.
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Jan 18, 2013
Shelley W.
My husband had mention being put on a list for the palette for blushes when he visited a MAC store out of state on a business trip. He didn't pick a bunch of colors but he braved a crowed store only to be given the round around. I haven't checked online for it yet....
Jan 18, 2013
Courtney B.
Wow. I can tell you that as a long-time retail employee, I'd be in so much trouble if I let a customer go through that. Was there anyone helping you guys while you were shopping, or did anyone at least check up on you? I'm really sorry that happened. When I ordered my pro palette online, I had to wait about 3 weeks before I could actually place the order because the palettes were sold out. Then some of the colors I wanted were sold out. Very frustrating! Sorry you went through that.
Jan 18, 2013
Mary B.
I was just at the pro store and they were completely out of all palettes: eyes and cheek! I drove 45 min for nothing, I was really amazed I thought the pro stores got the biggest shipment
Jan 18, 2013
Courtney B.
Sounds like she was just focused on selling you product rather than getting you what you really needed/wanted. I hope her manager noticed what was happening as well. For her to tell you to just DIY it is ludicrous.
Jan 18, 2013
Shelley W.
He had also mentioned that they were also out of a few brushes as well. He had the girl call three other stores in the same city to locate the #168 brush. He was pretty ticked about the blush palette because then he was getting talked into buying the blushes in the compact. His usual go to gal at our local stand alone MAC store never hustles him like that.
Jan 18, 2013
Shelley W.
I think there is a serious issue with distribution and the quantity of products being given to each location. Hopefully they will get back on track. And the customer service needs to take on the Nordstrom philosophy.....under promise,over deliver.
Jan 18, 2013
Maureen G.
It is going to be sold out for a while, I heard from the Mac store that they are going to redesign the palette with a clear lid.
Jan 18, 2013
Maureen G.
Really, that Mac girl totally lied to me! I always hate when the person helping you out is more interested in sales than actually listening to you.