Beautylish Lucky Bag
Frequently Asked Questions
What are Lucky Bags?
Lucky Bags are mystery bags of beauty products (plus extra surprises if you’re really lucky).* This year, we’re offering four types of Lucky Bags:
• Original Lucky Bag: ($75 for $150+ of products).
• Lucky Bag XL**: ($150 USD for $300+ USD of products).
• Get One, Give One**: You’ll pay $150 USD and receive ONE Original Lucky Bag (with a value of $150+ USD of products), and we’ll donate the other Original Lucky Bag (with a value of $150+ USD of products) to Project Glimmer on your behalf.
• Jeffree Star Cosmetics Lucky Bag: ($75 for $150+ of JSC products).
*We have a limited number of Lucky Bags available for customers in China. For more information, see the next FAQ.
**Available in the United States only.
Are Lucky Bags available to ship to China?
Due to recent customs restrictions, we have a very limited quantity of Lucky Bags available to ship to China this year. These Lucky Bags are $75 for $150+ of mystery products.
What is a Get One, Give One Lucky Bag?
This year, you can do good with your Lucky Bag purchase. With Get One, Give One, you’ll pay $150 USD and receive ONE Original Lucky Bag (with a value of $150+ USD of products), and we’ll donate an Original Lucky Bag to Project Glimmer on your behalf. Learn more about Project Glimmer here. Available in the United States only.
What will I get in my Lucky Bag?
Lucky Bags are filled at random, so there’s no way to know what your bag will contain—it’s a surprise! Rest assured, all Original Lucky Bags will include $150 or more of products.
All XL Lucky Bags will include $300+ USD worth of products.
Can I choose which products/brands I receive in my Lucky Bag?
Original and Lucky Bag XL are filled at random with products from various brands on Beautylish. Every Lucky Bag is a surprise—that’s part of the fun! Jeffree Star Cosmetics Lucky Bags are filled with Jeffree Star Cosmetics products only (does not include fashion accessories).
Will my Original Lucky Bag or Lucky Bag XL include products from Jeffree Star Cosmetics?
Original Lucky Bag and Lucky Bag XL will not include Jeffree Star Cosmetics products.
Is the Jeffree Star Cosmetics Lucky Bag the same as the Jeffree Star Cosmetics Mystery Box?
No, the Jeffree Star Cosmetics Lucky Bag is different from the Mystery Box offered on the Jeffree Star Cosmetics website. The Jeffree Star Cosmetics Lucky Bag will not include any fashion accessories.
Will my Lucky Bag include products that don’t normally ship to my location?
Your Lucky Bag will only contain products that are eligible to ship to your location. Our normal international shipping restrictions apply.
Will my Lucky Bag include products that work with the skin tone I choose?
Lucky Bags are filled at random (it’s part of the fun!), so we can’t guarantee the contents of your bag. However, we try our best to make sure Fair-Medium Lucky Bags contain products that complement fair to medium skin and Dark-Deep Lucky Bags contain products that are better suited for deeper skin tones. We don’t include foundation or concealer in Lucky Bags.
Are there skin tone options for Lucky Bags XL?
There aren’t any skin tone options for the Lucky Bag XL, only the Original Lucky Bags ($75 USD for $150 USD of products).
How many Lucky Bags can I purchase?
You can purchase one Lucky Bag every year. Please note that we limit one Lucky Bag per order, customer, shipping address, and payment method.
When will I be charged for my Lucky Bag?
Your payment method will be charged in full at checkout when placing your Lucky Bag order.
Can I use Flexible Payments to pay for my Lucky Bag?
Sorry, Lucky Bags are not eligible for Flexible Payments at this time.
Can I use Beautylish online store credit when buying a Lucky Bag?
If you have store credit, it will be automatically applied to the total of your Lucky Bag order (including any applicable shipping fees, taxes, and/or duties). The store credit amount to be applied will be seen on the order checkout page. Any remaining balance will then be paid with the payment method of your choice.
Can I use Afterpay to pay for my Lucky Bag?
Yes. Afterpay is available to eligible customers in Australia, New Zealand, the UK, and the United States only. If you’re eligible to pay with Afterpay, you’ll see it as a payment method option at checkout.
Can I purchase a Lucky Bag if I have an open Flexible Payments order?
Yes. However, if you have a past-due payment on an open Flexible Payments order, you will not be able to order a Lucky Bag until your balance has been paid.
Can I cancel my Lucky Bag after placing the order?
Sorry to hear you changed your mind! You can cancel your Lucky Bag for a refund up until the order has shipped. Please contact our Customer Service team immediately at email@example.com or 1-877-992-5474.
Once your Lucky Bag order has shipped, we are unable to cancel the order. Please note, Lucky Bags are final sale once shipped to you; they are non-returnable and non-refundable.
Can I return or exchange my Lucky Bag?
All Lucky Bag sales are final, so they’re not eligible for refunds, returns, or exchanges.
Do I have to pay for shipping?
We charge a flat-rate shipping fee for Lucky Bag, Lucky Bag XL, and Jeffree Star Cosmetics Lucky Bag. This allows us to include more products in each Lucky Bag while keeping the price below retail value. The shipping fee varies by destination and the fee is non-refundable.
• United States: $10 for original Lucky Bag; $15 for Lucky Bag XL
• Canada, Australia, New Zealand, United Kingdom, Germany & France: $20
• Everywhere else*: $25
Shipping is free for all Get One, Give One Lucky Bags.
*Lucky Bags are not available in Brazil, Colombia, Ecuador, India, Indonesia, Malaysia, Mexico, Nigeria, Sri Lanka, Peru, Philippines, South Africa, and Thailand at this time.
Is a signature required when my Lucky Bag is delivered?
A signature may be required for Lucky Bag XL deliveries.
When will I receive my Lucky Bag?
Lucky Bags will start shipping on or before January 10, 2023. You will receive a shipping confirmation email when your order ships. Order arrival times vary by destination.
The estimated date of delivery will be displayed during checkout, but your order’s arrival varies by destination and the delivery estimate is not a guarantee. We ship via economy service, so we can keep costs low and include more products in your Lucky Bag. International orders may be subject to customs clearance procedures, which may cause further delays.
Can I order other items with my Lucky Bag?
Lucky Bags must be purchased on their own. Please place a separate order for any other items you need.
I live outside the U.S. Why can’t I order a Lucky Bag XL?
Due to shipping restrictions, Lucky Bag XL is only available within the United States.
I live outside the U.S. How do duties and tax work?
You will be charged duties and tax at checkout. Duties and tax are calculated based on the subtotal of your Lucky Bag.
Do you ship to my location?
We ship Lucky Bags to all regions listed here except for Brazil, Colombia, Ecuador, India, Indonesia, Malaysia, Mexico, Nigeria, Sri Lanka, Peru, Philippines, South Africa, and Thailand.
Please note that Lucky Bag XL is only available within the United States.
Can I purchase a Lucky Bag on the Beautylish iOS app?
Sorry, Lucky Bags will not be available on our iOS app. Please use Beautylish.com to get your Lucky Bag.
Can I use my Rewards Points towards my Lucky Bag order? (US only)
Yes, but you must redeem the qualifying points to store credit on your Beautylish account. First, log in to your Beautylish account using an internet browser.
Then, from the Your Account page, select Beautylish Rewards and redeem the qualifying amount to store credit. You will then see the store credit on the order checkout page when placing your Lucky Bag order. We recommend doing this in advance of the Lucky Bag Event so the store credit is available to use right away.
Will my purchase of a Lucky Bag qualify for Reward Points? (US only)
Yes! You will earn Reward points for the purchase price of the Lucky Bag (excluding any sales tax and/or shipping fee).
Artwork by Emily Doliner