New Respect For MAC Artists.

Jun 12, 2014

Shelley W.

This morning I had the opportunity to shadow a MAC makeup artist at a Belk counter for an article I'm doing about retail workers. Today the Osbourne collection was released to the counters and MAC store locations. When I arrived at 9am I was greeted by a very frazzled MAC manager. She said the phone had been ringing off the hook since 8am when she arrived.

When the store opened at 10am it was like a mad rush. Women were not only snide to one another but they were also rude to those working behind the counter. In a span of 45 minutes every single lippie was sold out. While there was action at the counter the angry calls were coming in. Women calling and cursing out the artists for being sold out and wanting to speak to management.

The icing on the cake was when a young woman came in wanting Kelly Yum Yum. She was shorter than me at 5'0 but the mouth on her was something else. She caused such a scene I picked up the phone from where I was standing and called for store security. Right before they showed up she pushed a display off the counter and spat at the artist in front of her.

I was shocked to see GROWN women act like crazed manics over some dang makeup. During all the craziness all the artists managed to keep their cool and not stoop down to the level of some of these customers. It was mind blowing. In talking with some of artists I was told that such behavior is common place with the super popular LE releases. Seeing what I saw and heard today...I truly have a newfound respect for MAC artists.

Jun 12, 2014

Sevetria M.

As much as I love retail and working with the public there are days when I wanna take a belt to supposedly grown people. I have seen and just about heard it all. The behavior you saw today does not surprise me. The society we live in today lacks manners. class, and common sense.

Jun 12, 2014

Kay C.

Wow I defenately will not tolerate someone spitting on me my professionalism will be out the door ASAP.

Jun 12, 2014

Kay C.

Agree does not surprise me I work at a doctors office and that behavior is an everyday thing besides the spitting that not yet

Jun 12, 2014

Shelley W.

I left shortly after she was removed from the sales floor and manager texted me and said the woman was arrested for disturbing the peace and for simple assault ( for spitting at the store employee).

Jun 12, 2014

Nathalie C.

OMG, I am shocked. This doesn't happen in my country!!

Jun 12, 2014

Alma M.

That's just ridiculous but I'm not surprised by such behavior.I've seen something similar at sephora when the Ariel palette came out a lady ran in front of everyone and started cleaning off the shelf of palettes and we all just stood there because we were in shocked then a manager asked her to please put them back and she was only allowed one, well she wasn't happy about it and had a big fit over it as if it was the end of the world, it was insane ugh some people need to ease up with the attitude and have manners.

Jun 12, 2014

Haley G.

Wow. that is truly shameful behavior...all over some lipsticks?? I mean, don't get me wrong, I stayed up on the 2nd so I could order online and missed out on some product, but to behave that way is sickening. I'm glad she got arrested, hopefully she will get a reality check and put her life choices in perspective. smh

Jun 12, 2014

Jocelyn S.

Wow. What city was this in? Not surprising...

Jun 12, 2014

Shelley W.

I've never seen anything like this before and I spent some years selling cars where tensions run high but not that dang high where people are getting spit on and stuff pushed off counters. MAC really needs to change how they conduct LE releases and produce more units to fit the demand. I saw the stock before store opening and there was about 45 units for each lippie shade...KYY sold out quick and by the time I left all lipsticks/glosses were gone. And one of the blushes was sold out as well and they only received 20 units of that shade.

Jun 12, 2014

Shelley W.

Jacksonville, FL Jocelyn.

Jun 12, 2014

Kimberly A.

Glad I don't get all wrapped up in the LE's. so not worth it. people are ridiculous. way to rep ladies of jax :/ hahaha

Jun 12, 2014

Shelley W.

@Kimberly...girl...for one brief second I didn't know whether to prepare to duck down or run...that's Jax for ya.lol.

Jun 12, 2014

Naomi S.

Unfortunately this is the type of behavior Mac is inadvertently promoting..
its part of the Hyde they create by not producing enough.. like you said, 45units is ridic. but that's the only reason y their stuff sells out so fast..
that's y I don't even try. if I can't get it on a casual trip to the store or on nordy website I give up. it ain't meant to b..

Jun 12, 2014

Naomi S.

Please write Mac about this Shelley..

Jun 12, 2014

Traci L.

Well that would have been my last day working at mac because there is no wayyy I would tolerate that and the police would have been coming for me lol.

Jun 13, 2014

Shelley W.

I already did Naomi. As soon as I arrived home I wrote a letter...emailed and faxed it.

Jun 13, 2014

Haley G.

I've been very disappointed with MAC as of late. Yesterday I called CS to express concern over the restock of the Pedro Lourenco collection. The lipglasses were mislabeled in the box, this had been an issue since the initial release. While ordering, I forgot about the mix up, so I called them to see if they could resolve the issue for me. The woman with MAC CS apologized and was very nice, and directed me to MAC/Estee HQ. I called about my issue, and the woman I spoke to acted like she had NO idea what I was talking about. I told her that a MAC rep confirmed what I was saying, but she still denied it. Then she said she would direct my case to someone higher. My friend called right after I did and spoke to the same woman, who told her the exact same thing. Smh I am so disappointed with the lies.

Jun 13, 2014

Caitlin M.

I have yet to venture in to makeup type retail sales but I have experience with retail and even then sometimes the attitude and rudeness I get is ridiculous and just completely unnecessary. I can't even imagine what anyone who works in retail involving makeup goes through. I can't say I'm surprised though, some people have something wrong with them lol. There's no other way to explain such foul behavior lol

Jun 13, 2014

Naomi S.

I'm glad y wrote them.
I planned to write them a letter recently but it wasn't for anything that crazy..

n like Traci said, if I was Mac rep I woulda had to whoop that trick!. get 'em! lol.  ;-)

Jun 13, 2014

Traci L.

lmaoo @Naomi

Jun 13, 2014

Alma M.

Lmao! Traci & Naomi,I would have made nunchucks out of makeup brushes and went for it.

Jun 13, 2014

Traci L.

Lmaoo ALMA your hilarious.

Jun 13, 2014

Shelley W.

@Alma...I laughed so hard I started crying. I could just envision your stance as you beat 'em down.lol.

Jun 13, 2014

Alma M.

ROTFLMAO!! I was laughing when I was typing and thought then I would grab compacts and throw them like ninja stars, she would have left with real smokey eyes and a contouring of her life... ;-)