It really is soft and light. Mine came with one of the hair pieces (or bristle? I am not sure what to call it. I don't know much about brushes and the term) sticking out. I thought it came shedding and was a bit alarmed. I did not want to go through the refund process since I live in South Korea. Luckily, it works fine and I love it. The piece sticking out isn't serious and I know they are handcrafted and not done by machines so I am not fussing over it. Plus, I loved the packaging of all the products that came. It's my first time shopping at Beautylish and the delivery process and service made me want to continue to shop from here. It is much faster and easier to track than the freight forwarding companies that I used.