Vib rouge the truth.
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May 5, 2016
CPT- Lili R.
so as VIB ROUGE one of the benefits is unlimited free make overs at there counters ok let me say why thats a bunch of bull, so if your spending over $1,000 in makeup its cuz you know how to do your own dam makeup, the ladies that do your makeup at sephora can be very unprofessional and disgusting they will use the products that are on display that are used by everyone who walks through those doors and not sanitize the product and 2nd the brushes they use are dirty as fuhhh and they don't sanitize those either so you get your makeup for free just risk getting a infection
Ok moving on free shipping, ok this sounds and is ok but let me just put this out there if your spending over $1,000 a year I guarantee you that the orders you are placing are over $50 making them free with or without vib rouge status and since you have free shiping for being rouge you don't get the %10 off you get when you become a vib (the second status) you ask why? Because getting free shipping is a huge perk the only good thing is that if I wanted to only buy a $10 item I wouldnt have to pay shipping but those days when I only get a $10 item arent a lot
"Special events" these so called special events are bull the only difference between these special events then the others is that vib rouge gets them first but no need to stress if your not vib rouge you still have access to them after a week
Vib rouge line launches ok so this is another special event only for vib rouge but they don't have enough spaces for all of vib rouge that you never get the chance to go and are stuck in a wating list which you never get out off which is bull if sephora is inviting vib rouge is so that all of vib rouge is able to go I think this is ridiculous that they can't satisfy a status its not like there satisfying everyone
"Vib rouge exclusives" ok this is where I can go on a rant but I'm a make it short and sweet those vib rouge exclusive items you see online that only rouge can get that you feel so bad you can't get get are bull don't feel bad ladies cuz sometimes rouge can't get them either sephora makes such a small amount of quantity of the items that there's not enough for all of the rouges to get and that really pisses me of its rouge exclusive but there's not enough it reminds me of the epic rewards that was actually a epic fail all these years of being vib rouge there's been nothing outstanding where I was so happy to be able to get the item cuz of my status and something finally came out the minnie mouse hand held mirror (my dream come true) and I wasnt abble to get it I checked my email a hour after they sent me a message and it was sold out and it won't be restocked or anything, you ladies have no idea how pissed I was cuz they kept moving the realease date you would think that the rouge exclusive number would know everything about rouge items but they don't and this was just the final straw for me I'm done with sephoras vib rouge status I'd rather spend it at ulta where at least I get money and not false hopes or a fake hype im done
In case you were wondering about the mirror this is what it looked like
May 5, 2016
Jamie L.
:( I had always wondered about the rogue perks. I'm sorry to hear that they aren't that great. I'm close to being a VIB for the first time so I'm disappointed to hear that Rogue isn't even that great. Ulta's point system is really good though. Not saying this because I work there, but as someone who spends almost all of my money on makeup, I love the points system. I've cashed in 2000 points for $125 worth of free product three times since November. The trick is to buy product when you have 5x points on them. If you're Platinum ($450+ a year) you get a bonus birthday gift (usually a $10 off anything coupon). While I will still always buy some products at Sephora, if Ulta sells it I'm buying it there because of the points and we have gifts with purchases A LOT.
May 5, 2016
CPT- Lili R.
Jamie belive me your better of being a vib... I love ulta I'm actually platinum there and I love there system you get %20 off a couple of times a year you get 5 times the points and you get cash, if I would spend at ulta what I spend at sephora I would easily have over those $100 to spend, I'm just like you I buy everything at ulta except what I can't get there, but I'm happy there high end brands are expanding 😊
May 5, 2016
Jah-Jah R.
Yeah I used to work at Ulta and their rewards program is MUCH better! You get early access to items, 20% off your entire purchase coupons several times a year. There's tons of gifts with purchase even if you aren't a member and if you are a member you get lots of random gifts just because especially if you're a platinum member which you only have to spend $450 a year which I did in the month of January 😂🙄
May 5, 2016
CPT- Lili R.
Jah jah and don't forget the gifts with purchase 😉
May 5, 2016
Alma M.
That's a bummer Lili, It makes CVS sound like they got a better beauty system lol I'll have to get into the Ulta game because you all make it sound like that would be worth it. I'm not high off of the point systems at sephora or Ulta since I have other makeup outlets that I turn to but I can imagine for those who shop only there to not at least get some major perks that is worth all that spending through the year's. That Minnie mirror is cute.
May 5, 2016
Beth L.
I'm also a VIB Rouge and I definitely get where you're coming from. I don't really care about the status however, I just happen to have a shopping problem haha. Also, being from Canada we don't have Ulta so Sephora is really the only place for high end makeup. But there are a couple of good things about VIB Rouge.
The sales they have a couple of times a year (15 and 20% off) are the perfect time to splurge. I know VIB get the sale, but it's not as much as VIB Rouge. Also, the in-store closed events are a really cool experience. They close the store, let you bring a guest, have a huge free sample bag, have food and drinks, have reps from all the brands, and have live demos about the latest makeup trends.
So yeah, VIB Rouge may not be worth the hype. But if you're going to be spending that money anyways, it's an extra nice perk.
May 5, 2016
Sam R.
I agree with you Lili, I'm a vib rouge also and I emailed customer service TWICE and they never responded
I'm not a customer of ulta and I emailed customer service once and got a reply within a few hours
I REALLY want to switch to ulta, but they not accepting international PayPal or credit cards, which sucks a lot
when I do visit the states I'll be searching for an ulta!
May 5, 2016
CPT- Lili R.
To be honest alma cvs is a dream shopping place compared to sephora.
May 5, 2016
CPT- Lili R.
Beth I think its only the money card they give you at the end of the year that is higher in price but the percent off is the same and the vib also get to shop when the stores is closed I believe but i know what ur trying to say 😊
May 5, 2016
CPT- Lili R.
Sam when you come to the states you will fall in love with ultas point system 😊
May 5, 2016
Jamie Estele G.
Ulta is definitely better!
May 5, 2016
CPT- Lili R.
Yes it is jamie.
May 5, 2016
Lara C.
Very interesting Lili. I have the vib this year (second or third time) and I even find the vib to be completely useless... I literally only benefit from the sale percentage... but right now I don't shop much for makeup, so even that isnt amazing to me.
those classes and the free makeovers are really nothing I would ever participate in... so its kind of pointless. I agree with it being unsanitary, I sometimes cringe when I see the girls applying products to customers... I just feel like cutting in and yelling ITS NOT WORTH IT!! also, I'm kinda annoyed with the way the associates tend to suggest products that are their "faves" or trending, but don't necessarily meet the criteria for what youre looking for... this is a very general opinion obviously, because I have met some amazing employees who really do help a lot.
the point perks are really nothing special, I've been accumulating them and I never get anything because the options at my sephora suck.
I wish we had ulta here, I've shopped twice there when I visited LA and I was so impressed, even as a tourist I was able to benefit from certain sales and perks.
I don't want to knock down the company because they do offer such a great variety of brands and products, and one of the only stores like that accessible to me here in quebec. but I feel like I'm passed the point where I'm like "mesmerized" by high end products and want everything in the store.
that mirror is really pretty btw. honestly, if I were you, I would email customer service and explain all the trouble you went through. hopefully, they take you seriously... especially if you spend a lot of money at their stores.
May 5, 2016
Kristen W.
To be honest, I'm kind of over both Sephora and Ulta. Ulta 99% of the time sends me the wrong items and never sends out the correct ones. Sephora on the other hand has one of the worst reward programs out there. It's like choosing between the lesser of two evils. lol I'll stick with Frends Beauty, Beautylish and CRC. You may not find all the mainstream products there but they seem to slowly be integrating more and more.
May 5, 2016
Jamie D.
I'm in the same boat. VIB Rouges receive no benefits that are worthwhile that regular VIB's don't receive, and honestly even the perks we do get are not good, especially compared to the system at Ulta.
If I had as many points at Ulta as I do at Sephora, I'd have about $300 worth of store credit. To put that in perspective, at Sephora I could get around 8 or 9 of their crappy 500 point rewards.
My Sephora location is more convenient to me, and there are many brands there that I prefer to the ones at Ulta, which is why I still keep shopping there. But whenever a product is sold through both retailers, I hike my way to Ulta every time.
May 5, 2016
CPT- Lili R.
Yes the point perks are bad, they are basically giving away delux samples that you get for free later on with a qualifying purchase, yes ulta is awsome some times they give little sets of delux samples with your purchase and you can't beat that lol...... i contacted corporate over the mirror since there the ones that messed up and all they had to say is that they love to hear feed back and will take it into consideration and that pretty much sums up my conversation with them
May 5, 2016
CPT- Lili R.
Kristen sounds like bad luck with ulta lol I havent had a problem with them sending wrong items but I never get my items on time and they take forever to get to me lol... beautylish has good game great customer service speedy service and fancy fancy brands lol.
May 5, 2016
CPT- Lili R.
Jamie, how far is your ulta??
May 5, 2016
Diana T.
I definitely agree with you guys I was VIB for a year when I was living in California and I never saw any difference between VIB and just beauty insider - but the reason I can only shop at Sephora now is because ULTA does not ship internationally and that includes APO boxes - so I can't even shop there - and ULTA is only in certain places in the US like not every city has them - so it kinda sucks that as much as I want to shop at ULTA more I can't because I live in Germany right now and the places I lived in the states didn't have an ULTA store - I wish they would expand their business more like Sephora has and maybe they will in a few years but for now I'm stuck with Sephora :T or other beauty websites that ship to APO boxes.
May 5, 2016
Nicole A.
Ooh I could rant forever about this topic ugh...I've been a Rouge since they 1st started it and let me tell you. During there epic reward point exchanges you can't get anything 2 years in a row I get on and everything is gone in a Nano second, this last past year they had a special email seperate from there regular about complaints during the epic rewards they promised me compensation and then never replied again!! They have that double or triple point event right before so many many people spend like crazy just to get a reward that I believe dosent even exist. Also what happens to all the money I spend after I reach 1000 for the year?? It becomes nothing and resets at the beginning of the year which is not fair it should start over for the following year as soon as you hit 1000. They used to have way more 20% off offers now we're lucky to get 15% a few times a year. As for the free makeovers etc.lol I know how to do my own makeup so no need for that...I only shop there because of the brands I use something from every brand that they only sell, and the sephora line of products are in my opinion way better in quality then ulta brand stuff. Bottom line do they have to offer us anything no, but as with every business even casinos want to have a program to keep people coming back!! Sephora just needs a major major makeover when it comes to this...My favorite program at the moment is Mac Select so far since it's launched I've been very impressed(:
May 5, 2016
Alma M.
Nicole I'm excited about Mac select it's about time they had this type of program. :)
May 5, 2016
Jamie D.
Lili - it's not very far, a half hour maybe, but I don't have a car so I have to beg (or bribe) someone to drive me there.
The biggest issue is that it's not around anything. My Sephora is in a mall near all the other shops. My Ulta is next to a Joann Fabrics and nothing else lol. So if I'm going, I have to go for Ulta and nothing else, which is something I'm too lazy to do most the time.
May 5, 2016
CPT- Lili R.
Diana yes they ulta needs to get on expanding a bit more but personally there's a lot of ultas around me but I have seen how hard it is to get to one in other states.
May 5, 2016
CPT- Lili R.
Nicole I know what you mean about them not having to offer anything at all but to me its like if you offer something make it worth it if not you get a bunch of unsatisfied customers that don't want to shop there no more, to be honest I'm starting to feel like taking my money to macys they have a point system as well and sometimes have gifts with purchase but ughhh I'm not sure yet I'm a see if I can stop temptation lol.