New Hire as a color consultant @ Sephora! Advice please!

Oct 9, 2013

Rochelle R.

HEY DIVAS! 1, I'M NEW TO THIS WEBSITE BUT THANKS TO GOOGLE I WAS ABLE TO FIND SUCH A WONDERFUL BENEFICIAL SITE FOR MY EVERYDAY NEEDS.. AND 2. DO ANY OF YOU DIVAS CURRENTLY WORK AT SEPHORA? IF SO CAN I PLEASE GET SOME ADVICE ON HOW TO GET SETTLE, I JUST GOT HIRED AS COLOR CONSULTANT AND IM VERY EXCITED BUT OVERWHELMED WITH ALL THE WONDERFUL OPTIONS AND PRODUCTS THEY HAVE TO OFFER. I WANT TO BE ABLE TO DELIVER MY BEST AND DO SOME HOMEWORK BESIDE THE TRAINING THEY PROVIDE TO START MY CAREER HERE AT SEPHORA. ANYTHING ADVICE CAN HELP! THANKS DOLLS <3

**** I apologize for the caps again I'm new to this website so for some reason when I copy and paste my massage it came out to be caps when I didn't put it in caps. I'm not yelling though caps make it seem like it*** thanks again dolls

Oct 15, 2013

Raquel R.

Hey there Rochelle,
I have been a color consultant at Sephora, and I've worked there as a freelance for Bare Escentuals. Sephora has a hierachy of make up artists. There are color consultants--which will be you. You will not be asked to perform make up appointments, and youwon't even be allowed to put on lashes. You must be certified for these things. So definitely emphasize a desire to be certified. However you will be walking the floor, so there will definitely be times you do a full face, or a nice set of eyes. At Sephora you will meet freelance artists. Use them to your advantage. While their there, and they have a second, ask them about their products. I've been a freelance for a couple lines, and I loved when people asked. There are so many little things I want people to know about my brand. And sometimes, I know I did, they will reward people who refer customers to their brand and sell their brand. This will help you get to learn every brand. And don't be embarrassed to tell the client you've never used a product. You'll end up lying, and stumbling over yourself. And if there is a product you're curious, don't be shy to ask a client if you can try something out on them. I used to do this with new products I wanted to try. The last thing I'll recommend is saying your name to the client a million and one times. Introduce yourself, mention it again in the middle, and at the end reintroduce yourself and tell them about the survey they can take to help you out. Surveys are important to Sephora, and it tells them how well you're interacting with clients.

Nov 4, 2013

Danielle L.

You do NOT need to be certified in the USA just would nice to have certificate'like I did

Nov 5, 2013

Raquel R.

I worked at the one in San Francisco, and we had to be. It might've been because we were the flagship store.