Beauty Product Reviews

Horrible extensions and service

Before I bought any extensions from Foxylocks, the service was very good with fast responding and very kind e-mails. Then I bought one pack of 120 grams and one with 160 grams. I use hair from both packs together. After a few weeks, hair from the 160 pack started to fall out. I could just touch it and I got a whole bunch of hair in my hand, and every time I brush it I can clearly see the hair getting thinner. The lower part of the hair also got very dry and damaged after just a short while, even without using any heat on it. Then, on top of this, one day I noticed something weird about the 160 pack (Imogen blonde highlights). The lower part of the hair had changed color, and turned almost grey/purple-ish. The hair from the 120 pack (caramel blonde) which I always wear together with it had kept its original color, so it can't be from anything outside. I tried to wash the grey hair as an attempt to get back the blonde, but nothing happens, the grey/purple stays. I can't use these extensions now, and my hair looks horrible with them in. I e-mailed Foxylocks about the problem, and got a reply saying I had used too much purple shampoo in the hair. I do not even own purple shampoo, and have washed the hair only two or three times together with the 120 pack. After this they stopped replying to my e-mails.

I am adding a picture of how much hair going off every time I brush it. Also you can maybe see some dark hair in there. When I first got the extensions it had several thick black and dark brown hairs in it. Not exactly very appealing, but acceptable if it had been the only problem with them.

Edit: I managed to upload a picture of the color difference instead, but I am sure you will find that interesting as well.