Hautelook Unboxing: Disappointment
- Added Dec 4, 2011
We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and USPS (3-5 business days from order shipment date).
| Order Subtotal | Shipping Charge | |
| Standard Shipping | Expedited Shipping | |
| $0 - $34.99 | $5 | $15 |
| $35 - $99.99 | Free | $10 |
| $100+ | Free | Free |
We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
We offer free shipping to the US on all orders $35 and up. For all other orders, we offer $5 flat rate shipping.
We ship using FedEx Express (2 business days from order shipment date) and USPS (3-5 business days from order shipment date).
| Order Subtotal | Shipping Charge | |
| Standard Shipping | Expedited Shipping | |
| $0 - $34.99 | $5 | $15 |
| $35 - $99.99 | Free | $10 |
| $100+ | Free | Free |
We are currently unable to ship to P.O. boxes. Orders to APO/FPO addresses and U.S. territories ship via USPS with 10-15 day shipping or faster.
Our customer service team in the US is ready to assist you.
Monday - Friday
7 AM – 4 PM PT
Saturday
7 AM – 4 PM PT
My second attempt at ordering from Hautelook.
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My second attempt at ordering from Hautelook.
During my first experience, it took them about two months to ship out the item I ordered.
A year later, I thought: "hey, maybe it's improved".
Well, see for yourself.
Honestly, I think I am done with Hautelook.
If I were the owner of CrownBrush, I would be furious with this kind of treatment of their products. Not only is it embarrassing for the company, it is also a colossal waste of product.
Sadly for me, I will be (of course) sending this one back for a refund (we'll see if they will charge me for shipping this crap back), and I will not be trying out the CrownBrush palette :\
To be honest, I know that it is not the fault of CrownBrush, but I can't help but feel "icky" about the products right now. All because of Hautelook. Damn, you!
If anyone from CrownBrush happens to watch this: please let Hautelook and other companies that are distributing your items know that this is no way to ship a fragile product. Not only are they wasting money, but also turning customers off your products. I wish I could try this palette. Alas :(
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