Services At The Counter?
4
- Free shipping on all orders over $35 in the US!
- Ship To: | EN
-
Contact Us
Our customer service team in the US is ready to assist you.
Monday - Friday
7 AM – 4 PM PTSaturday
7 AM – 4 PM PT
- Login
- Join
- Your Bag 0
Apr 14, 2012
Ingrid N.
Its understood in the US that you can ask for free samples, makeovers etc and we also know about the great return and exchanges policies. But as a person living outside of the US, the systems here seems very different. So I was wondering how are the services like in the cosmetic counters of other countries?
Apr 14, 2012
keri k.
in australia, it depends on who you get. I was looking for a lipstick for my wedding and every counter i went up to the girls were not very helpful!! some were quite rude too. But having said that I have had some amazing service, some ppl will offer you samples or you can ask for it and they will happily give it to you.
Apr 14, 2012
Ingrid N.
Thanks for telling me :) I'm going to be flying to Australia soon to study so that's really helpful. Thank You!
Apr 27, 2012
Amanda P.
You know when you return something to a makeup counter, it comes off their numbers? I work at Lancome and panic when I see someone coming in with a return, lol. ALWAYS ask for a sample first before buying, I always offer that first so my clients can test it out before buying! We can always make you a sample. Just a side note, haha.
Apr 28, 2012
Naomi B.
@amanda P. good food 4 thought.
Apr 30, 2012
Rikki P.
90% of the time, I ask for samples.
Although, this one woman rolled her eyes at me when I asked for a sample of some mineral concealer product. I was like... really? Aha. I may not like this product and I'm sure you'd be better off just giving me the sample. And guess what? I hated the product so I hope she's happy I had asked for the sample LOL.