Does anyone else think this is wrong?
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Apr 20, 2015
Moriah Z.
So I'm VIB at sephora and everything is currently 15% off for me, so I took it as a chance to get a few dollars off of darker Kat Von D foundation for summer and the shade and light palette I've been drooling over forever. I went to get the palette and checked out quickly and got home and realized they had placed the eyeshadow palette (same price and packaging) in the place that said contour palette and never said anything about it. I'm just a little bothered but I did spend $40 on this thing and I just want to know if I'm over reacting? The sale ends tomorrow so I doubt I'll be able to switch it out for the contour kit in time for the same price so what should I do here?
Apr 20, 2015
Kaitlin M.
I would go back ASAP. It's completely their fault if it was in the same place.
Apr 20, 2015
Shanae J.
I would only tell them if they charged you a different amount or something.
Apr 20, 2015
Shanae J.
Then again, I really didn't understand what happened.
Apr 20, 2015
Alicia C.
If it isn't the product that you originally desired to have and you aren't interested in trying out and keeping this one, then I would go back to Sephora and exchange it.
Apr 20, 2015
Rissa G.
I agree with Jacqueline, you should've checked the palette before hand as things will always get shuffled around in a store plus the packaging is extremely similar so I can see how someone would've made that mistake.
Apr 20, 2015
Livi H.
I don't really understand what happened. But if you bought the wrong thing just exchange it!
Apr 20, 2015
Angel V.
I don't really understand what's going on but like livi said if it's the wrong product exchange it!!
Apr 20, 2015
Gisell G.
I would call & let them know so that you get it for the price you should of
Apr 20, 2015
Kylie R.
I don't think it's their fault hat you got confused just because people move things around all the time so I don't think it was originally put there. Call and explain your situation and see if you can just swap it out for the contour palette since they're the same price
Apr 20, 2015
Les N.
It definitely isn't their fault, you should have looked at it before you checked out.
but I would go to your sephora and tell them what happened.
Apr 20, 2015
Charlotte B.
Wether it's your fault or not as long as you haven't used it surely you can return or Atleast exchange it so if it's not what you want deffinitly take back :)
Apr 21, 2015
Gabby M.
Usually even if it was on sale, they'd give it to you for the sale price since you did but it yesterday, also sephora's pretty nice about exchanging their products, so I'd just go back as soon as you can and swap it :)